Expertise & Emergency on-site troubleshooting
The reliability of equipment is crucial for the performance and productivity of businesses. TECAUMA offers fast and efficient solutions to ensure the smooth operation of your facilities.
Expertise visits
For a thorough and accurate evaluation of your equipment and systems
During these visits, our technicians conduct detailed inspections to identify any malfunctions, weaknesses, or potential risks of failure.
By using advanced diagnostic tools, we can detect problems before they become critical. These evaluations help plan preventive interventions, minimize unexpected downtime, and optimize the overall performance of your installations.
Our technicians regularly undergo training to master these tools.
After the expertise visits, you will receive a detailed report with specific recommendations to improve the reliability and efficiency of your systems.
Examples of diagnostic tools available to our technicians for equipment expertise:
- Voltage/Current recorders (2 and 6 channels)
- HF clamps, micro-ohmmeter, and oscilloscope for measuring electromagnetic fields and EMC (electromagnetic compatibility). These tools help identify the source(s) of disturbances.
- Thermal camera for measuring overheating in cabinets or motor terminal boxes.
- …
Emergency on-site intervention (corrective maintenance)
TECAUMA customer service reacts quickly and efficiently to unexpected breakdowns and malfunctions that our clients may encounter with their equipment, ensuring continuity and optimal production performance.
Our troubleshooting team provides on-site intervention in case of emergency. With in-depth technical expertise and extensive experience in solving complex issues, our technicians are capable of diagnosing and quickly repairing any type of failure, whether mechanical or electrical.
Photo: Example of an emergency intervention to replace the driving wheel of a TEC’UP ASRS (Automated Storage and Retrieval System)
TECAUMA's commitment to your troubleshooting needs:
1- FAST RESPONSE TIME
We understand that every minute of downtime can result in significant losses, which is why we are committed to quickly responding on-site to ensure the rapid recommissioning of your equipment.
2- TECHNICAL EXPERTISE
Our technicians are trained to diagnose and repair a wide range of equipment and systems, ensuring efficient and long-lasting interventions.
3- PRECISE DIAGNOSIS
We use advanced diagnostic tools to quickly identify the cause of breakdowns. This precise approach allows us to resolve issues more effectively, minimizing your equipment downtime.
4- HIGH-QUALITY SPARE PARTS
We use high-quality spare parts to ensure the durability of the repairs made. Our partnerships with reputable suppliers allow us to quickly access the necessary parts for interventions.
4- FOLLOW-UP AND DOCUMENTATION
After each intervention, our technicians provide a detailed report describing the actions taken, the parts replaced, and recommendations to avoid future breakdowns. This meticulous follow-up helps keep your equipment in perfect working condition.
TECAUMA Customer Service Hours:
Monday to Friday: 8:00 AM – 12:30 PM / 1:30 PM – 5:30 PM
Phone: 02.51.48.42.45
Spare Parts Direct Line: 02.51.48.42.44
Email: sav@tecauma.fr