Service contracts

At TECAUMA, we’ve designed service contracts tailored to meet the needs of industrial companies. Whether you require responsive remote support or scheduled preventive maintenance, our solutions ensure the long-term performance of your automated equipment and robotic systems.

 

Why choose a TECAUMA service contract?

At TECAUMA, we understand the importance of optimal, uninterrupted operation of your industrial equipment. Our maintenance solutions are designed to address the challenges faced by industrial businesses, including labor shortages in maintenance services. With our qualified technicians, we guarantee fast and efficient support to keep your facilities in perfect working condition.

 

A customer service dedicated to your satisfaction

Our TECAUMA customer service, made up of 7 dedicated experts, supports you in monitoring your automated and robotic equipment. We offer a full range of customized service contracts, designed to meet the specific needs of each industry.

 

Remote support contract

Fast and efficient remote assistance

contrat-telemaintenance-tecaumaAt TECAUMA, we understand the challenges our clients face: the growing number of machines, the need for quick maintenance, and the difficulty in recruiting qualified technicians. To address these issues, we offer our remote support contract, an innovative and cost-effective solution to optimize the management of your industrial equipment.

 

Why Choose the TECAUMA Remote Support Contract?

The TECAUMA remote support contract offers numerous benefits:

  1. Reduced downtime: With quick and efficient remote diagnostics, we resolve issues without delay, minimizing service interruptions and optimizing the productivity of your facilities.
     
  2. Priority access to technical support: With a remote support contract, you get priority access to our team of experts for remote diagnostics and troubleshooting.
     
  3. Significant savings: By eliminating physical visits, the remote support contract reduces travel expenses and other associated costs. Plus, it’s an affordable flat-rate contract, automatically renewed to simplify your administrative tasks.
     
  4. Technical expertise at your service: Our specialized technicians are available to quickly guide you toward a suitable solution, leveraging their expertise in automation and robotics.
     
  5. Fixed hours accessibility: The remote support service is available during TECAUMA’s office hours, ensuring fast and reliable assistance.
     
  6. Preventive maintenance: Continuous monitoring of your systems helps detect and resolve potential issues before they become critical.
     
  7. Software updates and patches: Software updates and patches are applied swiftly, without the need for on-site intervention, ensuring the performance and security of your equipment.
     
  8. Follow-up and detailed reporting: All interventions are tracked through an exclusive ticket management software developed by TECAUMA. This system:
    • Logs your calls and the remote interventions carried out.
    • Builds a comprehensive data bank that facilitates quick troubleshooting of your equipment.
    • Allows the sending of detailed reports, compatible with your IT systems (ERP, CMMS, etc.).
       
  9. Secure equipment management: Thanks to secure access modules, we handle up to 85% of repairs directly from our office, reducing response times and optimizing efficiency.

 

TECAUMA preventive maintenance contract

Anticipate issues and optimize performance

contrat-maintenance-preventive-tecaumaAt TECAUMA, we know that unexpected downtime can lead to significant costs, both in terms of lost production and repairs. That’s why we offer a preventive maintenance contract designed to prevent breakdowns and ensure the reliability of your industrial equipment.

 

Why choose a preventive maintenance contract?

  1. Reduced unplanned downtime: With regular and proactive interventions, our technicians identify early signs of malfunctions, minimizing unexpected interruptions and their associated costs.
     
  2. Increased equipment reliability: By detecting and correcting issues before they turn into breakdowns, your equipment remains reliable and high-performing in the long run.
     
  3. Tailored planned maintenance: With our contract, each intervention is scheduled to align with your production cycles, ensuring minimal impact on your operations.
     
  4. Optimal safety and performance: Our specialized technicians conduct thorough checks to ensure your equipment meets safety standards and operates at its maximum efficiency.

 

What our clients say

“The technician’s visit is essential for reassuring us about the condition of our equipment. After the visit, we receive a concise intervention report with a proposal for replacement parts.”

“The technician provides an external perspective that helps identify malfunctions and make the necessary adjustments.”

 

Choosing our service contracts means opting for peace of mind, the security of your investments, and the guarantee of a partner dedicated to your industrial success. Explore our offers and discover how we can help you maintain your equipment in perfect working condition.

For more information or to subscribe to one of our service contracts, feel free to contact us.
TECAUMA Customer Service Hours:
Monday to Friday: 8:00 AM – 12:30 PM / 1:30 PM – 5:30 PM


Phone: 02.51.48.42.45
Spare Parts Direct Line: 02.51.48.42.44
Email: sav@tecauma.fr